Terms & Conditions

Services overview

As part of our registration process we may collect the following personally identifiable information about you: name including first and last name, Email address as username mobile phone number and contact details Postal code demographic profile (like your DOB, gender, address etc) may also collect the information like your visits, hits and sessions which are mentioned on the privacy policy.


Services of Gorakha Online Shopping are available all over Nepal. Persons who do not come under our service area or are incompetent to contract are not eligible to use this site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. 

License & site access

Gorakha Online Shopping grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it. You can get access to above mentioned aspects in the case of expressing written consent by Gorakha Online Shopping This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without expressing written consent of Gorakha Online Shopping. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Gorakha Online Shopping and our affiliate partners without expressing written consent.

Account & Registration Obligations

All shoppers would have to register and login for placing orders on Gorakha Online Shopping. We are also available via phone number for placing order. Phone numbers can be used for customer service as well. After registration you may decide to shop by becoming a member or as a non-member. You have to keep your account and registration details current and correct. If you relocate to a new area where Gorakha Online Shopping does not provide its services, then you should inform us by writing to [email protected] We will make necessary amendments to your status and refund unused membership fee if there would be any.

Order Cancellation

As a customer you can cancel your order anytime up to the start of delivery time as mentioned in the website by calling our customer service or from our website and mobile app. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using this website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

Since we do not compromise on the quality of product, we do not have refund policy. However, we can exchange the product with same or greater amount under certain circumstances if the delivered item:
  1. Is different than ordered item at the final time of delivery.
  2. Does not have acceptable attribute such as Size, Color, Model, etc.
  3. Is damaged/expired/broken at the time of delivery.

Delivery Policy

You Agree and Confirm
  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Gorakha Online Shopping for re delivery shall be claimed from you. 
  2. You will provide authentic and true information in all instances where such information is requested of you. Gorakha Online Shopping reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), we have the right in its sole discretion to reject the registration and ban you from using the services and / or other affiliated websites without prior intimation whatsoever. 
  3. That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website
  4. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects. 
  5. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Modification of Terms & Conditions of Service

Gorakha Online Shopping may at any time modify the Terms & Conditions of Use of this Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on Gorakha Online Shopping. You should regularly review the Terms & Conditions on this site. In case the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service or contact us with your reviews and feedbacks. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.